A ski resort was not ready and the alternative found for clients was not suitable for skiing.

£50,000

A manager neglected to advise employees of time constraints when booking flights over the Christmas holiday period.

£17,500

It is claimed that the Insured failed to adhere to an agreed time period for pre-booking their clients’ airline tickets.  The clients have incurred increased costs in obtaining the tickets.

£15,000

As a result of an airline’s marketing exercise, the Insured’s client was eligible for free first class air tickets.  The Insured failed to book these tickets in advance, a requirement of the airline and as a result the Insured had to purchase the tickets at his own expense.

£10,000

In an attempt to procure lucrative business the Insured made certain remarks about a rival firm in correspondence.  The rival firm alleged libel and demanded a retraction and damages.

£10,000

A client had to cancel a holiday for medical reasons and discovered that the Insured had not made the insurance arrangements, although they had received the premium.

£7,500

The Insured did not advise a client of visa requirements in his destination country and he was deported.

£5,000

A coach driver could not find two hotels and ended up in the wrong resort.  Compensation was paid to the passengers.

£1,450